Source: VVCA
The Veterinary Virtual Care Association (VVCA) analyzed customer reviews from a leading Veterinary telehealth provider to understand key priorities and areas for improvement. Telehealth has become an essential tool in Veterinary care, offering convenient and stress-free access to treatment. Customers value responsive customer service most, with nearly 22% of reviews highlighting the importance of quick and helpful support. Professionalism and knowledge of veterinarians ranked highly, as clear communication and compassionate care build trust.
Telehealth’s ability to reduce stress for pets, particularly those with anxiety or health issues, was another major benefit, along with affordability and cost-effectiveness. Same-day appointments for urgent cases provided additional reassurance. Customers also appreciated the convenience of telehealth, user-friendly platforms, and effective treatment plans. VVCA encourages telehealth providers to leverage these insights to enhance user experiences, address recurring concerns, and refine services, ensuring that telehealth continues to deliver trusted and high-quality care for pets and their owners.
Read the full story HERE: https://vvca.org/top-10-aspects-of-telehealth-care-that-customers-value-most/