Source: dvm360
Veterinary consultant Louise S. Dunn, in her lecture at the Fetch Coastal conference, addressed the issue of workplace incivility in Veterinary clinics, providing a plan of action for teams to remedy such behavior. Dunn highlighted that uncivil behavior, ranging from dirty looks to bullying, can create tension, affect job satisfaction, and lead to a toxic work environment. Recognizing early signs, such as eye-rolling or failure to share credit, is crucial to prevent issues from escalating.
Dunn emphasized the importance of addressing problems proactively, creating a culture that hears team concerns, and identifying underlying issues causing uncivil behavior. Setting clear policies in the employee handbook, leadership training for supervisors, and proactive training for all staff members were recommended to foster a prepared and cohesive team, ultimately benefiting both the team and the animals under care.
Read the full story HERE: https://www.dvm360.com/view/dealing-with-uncivil-behavior-in-the-clinic