Source: dvm 360
To become the go-to Veterinary clinic, exceptional patient care is vital but not sufficient. Building a respected practice involves several key elements. First, having a strong mission and culture is essential. A mission guides strategic decisions and creates organizational alignment, while culture influences behavior, hiring, training, and firing. At the Drake Center, every team member embodies values like kindness, respect, and teamwork, fostering an environment of excellence.
Consistency is also crucial; clients should experience uniform service and information from all staff members. Regular management meetings ensure alignment, allowing input from various team leaders to address and resolve issues. Accessibility is another critical factor. Flexible hours, emergency handling, and a strong online presence (website and social media) make a practice more reachable. These platforms are often the first client interaction points and should reflect the practice’s values and services. Overall, a mission-driven, well-aligned, and accessible practice is essential to becoming the community’s top choice for Veterinary care!
Read the full story HERE: https://www.dvm360.com/view/positioning-your-veterinary-practice-as-a-community-leader