Source: AVMA
Dr. Simon George, owner of Deerfield Veterinary Clinic in New Hampshire, shares insights into leveraging a Veterinary team for success. Initially hesitant to hire staff, he learned to delegate non-doctor dependent tasks, allowing him and his team to work efficiently. The clinic, now with nearly 30 employees, emphasizes a collaborative and intentional team-based approach to Veterinary healthcare.
Panelists, including Dr. George, certified Veterinary practice manager Jenni George, certified Veterinary technician Kayla Kane, and customer service representative Kayla Lyn Guay, highlighted the importance of clear job responsibilities, communication, and socialization outside of work for a cohesive team. The clinic measures success through increased efficiency, team and client retention, and client satisfaction, with a focus on creating a positive and caring culture.
Read the full story HERE: https://www.avma.org/news/tips-team-based-veterinary-health-care