In today’s world, there are a multitude of options and opportunities to obtain a certificate in a certain subject. Many years ago, I received a certificate for customer service training, one for learning about Hill’s pet foods as a nutrition councilor, and several others of which I never bothered to keep track. However, I am […]
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Debbie Boone
Debbie Boone, self-professed “customer service geek and champion for animal health,” began her training in business management and customer care at 12 years old while working in her family’s restaurants. A love of animals led her to a bachelor’s degree in animal science from North Carolina State University and her first job in the industry as a client care representative at an animal hospital. Her business, retail, and hospitality background quickly moved her into hospital administration, and she managed AAHA-accredited hospitals for 23 years. Her unique skillset includes experience working with a variety of veterinary hospitals, including small animal, mixed animal, specialty, and emergency practices. She also has experience with shelter management.
Debbie is considered an expert in team communication, the creation of positive practice culture, and the development of superior customer service using hospitality skills for veterinary practices. Acknowledged as a leader in change implementation and employee engagement, she has been sought out by major animal health manufacturers for her skills as a trainer and speaker.
During her presentations, Debbie incorporates real-life stories that resonate with attendees and lead to glowing reviews. Her impressive list of speaking engagements includes AVMA, WVC, AAHA, Midwest and Atlantic Coast Veterinary Conferences, CanWest, OVMA and more. She has presented multiple VetFolio webinars and was the instructor for Patterson Veterinary Supply’s Communication and Service class for over 11 years. Her frequent one-on-one contact with veterinary professionals keeps her abreast of the daily challenges veterinary practices face and the creative solutions they have found to overcome those challenges.
Debbie is the author of the book Hospitality in Healthcare, co-author of the book The Veterinarian’s Guide to Healthy Pet Plans and has been published in the VHMA newsletter, Firstline, DVM 360 online, Veterinary Team Brief, Trends magazine, Today’s Veterinary Business and more. She is a member of VHMA, AAHA, VetPartners, and multiple veterinary business and management groups and also served on the AAHA LINC committee, assigned with selecting the AAHA Board of Directors. She a Past President of the Board of Directors for VetPartners and a member of the Fear FreeSM Advisory Board. Her latest project is the development of an association for veterinary client service representatives. She also hosts a Vodcast called The Bend where she interviews the change makers in veterinary medicine.
Debbie’s business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals.
In her spare time, Debbie enjoys reading, attempting to play golf, visiting the beach with her husband, traveling, and boating the waterway near her South Carolina home.
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