When it comes to protecting your Veterinary hospital’s network, the first thing that comes to mind is the specific tools used to keep you safe – perhaps you think about antivirus software, phishing-prevention tools, or backup solutions to restore functionality in the...

Accountability.  Much has been written about this, lectured about at conferences, and discussed amongst owners and managers over a drink. Yet, with all the publicity, creating a culture of accountability, without squashing autonomy and morale, remains a delicate...

In Veterinary practice, it’s tempting to focus solely on patient care and avoid financial discussions. Early in my career as a new practice owner, I did just that—prioritizing medicine over money. I’d treat patients, then retreat to the back, anxiously listening as...

Since 1976, Lake Superior State University has published an annual list of ‘Banished Words’. Originally named “List of Words Banished from the Queen’s English for Mis-Use, Over-Use and General Uselessness,” this list highlights words that no longer bring value to...

For years, we as Veterinary leaders have pursued efficiency by optimizing schedules, workflows, and compensation models. We have treated the practice like a machine to be fine-tuned. But a more profound opportunity is now in front of us: leveraging a new kind of data...

As summer winds down and families settle into new school schedules, many Veterinary practices notice a shift in the rhythm of their days. Appointments that seemed easy to fit in during the summer months suddenly become more difficult for clients to schedule. At the...